The reason for the enquiry disappears between inboxes, callbacks, quotes and bookings.
SYNQ BY SYNERGY LABS
Run the customer journey.
Run the work.
Keep it in sync.
SynQ gives service businesses one connected platform for lead capture, customer follow-up, quotes, bookings, invoices, employee onboarding, rosters and timesheets.
Built and supported by Synergy Labs in Australia.
TRUSTED LOCAL SERVICEMake the right first impression.Clear services. Local proof. Easy enquiries.Get a fast quote
Fast responseLocal teamQuality work
Today’s priorities4 new
ML
Michael LeeWebsite enquiry · 2m ago
NewAK
Amelia KingQuote ready to send
QuoteJR
James RossBooking confirmed
BookedEnquiries12Follow-ups due3
One platform for service operations
01 Customer Flow
02 Smart Desk
03 Workforce
THE DISCONNECTED BUSINESS PROBLEM
More tools do not create a clearer operation.
Enquiries arrive in one place, quotes live somewhere else, staff information sits in documents and timesheets are chased at the end of the week.
SynQ is designed to carry useful context across the customer journey and the team delivering the work.
Onboarding, availability, rosters and time records depend on separate files and repeated chasing.
Actions happen without enough context, ownership or a clear history of what changed.
THE SYNQ PLATFORM
Four connected pillars around one operating rhythm.
Customer Flow
Capture enquiries and carry the context through follow-up, quotes, bookings and invoices.
Explore Customer Flow →Smart Desk
Qualify, summarise and prepare the next response while important actions remain human-controlled.
Explore Smart Desk →Workforce
Connect people, agreements, onboarding, rosters, attendance, timesheets and payroll handoff.
Explore Workforce →Insights and Control
Use analytics, automatic tasks, permissions and change history to keep the system accountable.
Explore Insights and Control →FROM FIRST CONTACT TO BETTER OPERATIONS
One journey. No missing middle.
Customer flow and workforce delivery should share the same business context.
01Enquiry captured→
02Smart Desk prepares→
03Quote + booking→
04Team delivers→
05Time + insight
↗
The system learns operationally. Clearer data shows which enquiries convert, where work stalls and what the team should improve next.
TRUSTED LOCAL SERVICEMake the right first impression.Clear services. Local proof. Easy enquiries.Get a fast quote
Fast responseLocal teamQuality work
Today’s priorities4 new
ML
Michael LeeWebsite enquiry · 2m ago
NewAK
Amelia KingQuote ready to send
QuoteJR
James RossBooking confirmed
BookedEnquiries12Follow-ups due3
CUSTOMER FLOW + SMART DESK
Know what happened, what matters and what to do next.
SynQ turns scattered enquiries into a visible, review-first customer workflow.
- Unified inboxSee website enquiries and connected customer conversations together.
- Leads and next actionsKnow who needs a response, quote, callback or booking confirmation.
- Quotes, bookings and invoicesKeep the commercial journey attached to one customer history.
- Smart, human-controlled helpPrepare faster with summaries and suggestions while your team stays in charge.
THE COMPANY BEHIND THE PRODUCT
Synergy Labs builds the system. SynQ runs it.
Synergy Labs is the parent company and implementation team. It maps the customer and operations journey, builds or connects the website, configures SynQ and supports rollout.
Meet Synergy Labs and the SynQ ecosystem →WHAT THE CONNECTION LOOKS LIKE
From scattered leads to one clearer operating rhythm.
A service business can connect its public website and enquiry paths to a shared customer workflow, then extend the same operating environment into scheduled work and the team behind delivery.
Built by Synergy Labs · Powered by SynQDISCONNECTED
- Enquiries split across channels
- Follow-up depended on memory
- Workforce admin in separate files
WITH SYNQ
- Every lead has context and a next action
- Commercial records stay connected
- Workforce steps sit in a controlled workflow
BUILT FOR SERVICE OPERATIONS
For businesses that turn enquiries into scheduled, delivered work.
FOUNDING IMPLEMENTATION
Software subscription and implementation, clearly separated.
Synergy Labs scopes the setup. SynQ provides the ongoing product layer.
Founding setup fromA$999SynQ from A$99/month · eligibility and scope applyDiscuss your rollout →
- Synergy Labs strategy and implementation
- SynQ workspace configuration
- Enquiry-flow connection
- Launch and team handover
- Selected modules confirmed in scope
STRAIGHT ANSWERS
Understand the company, product and rollout.
What is SynQ?+
SynQ is the customer and workforce platform built by Synergy Labs. It joins the journey from first enquiry to paid work with the people and operational steps behind delivery.
What does Synergy Labs do?+
Synergy Labs is the parent company and implementation team. It handles strategy, websites, local visibility, migration, setup, onboarding and managed improvement around SynQ.
Is Smart Desk fully autonomous?+
No. SynQ is designed around review-first assistance. It can help qualify, summarise and prepare next actions, while important customer-facing decisions remain visible for an authorised person.
Does SynQ include employee onboarding and timesheets?+
SynQ Workforce includes people and agreements, onboarding, roster and attendance workflows, timesheet review and payroll handoff. Availability depends on the selected configuration and rollout.
Can SynQ work with an existing website?+
Yes. Synergy Labs can connect an existing website to SynQ where the site and enquiry flow are suitable, or scope a better front end when the current setup is the main constraint.
YOUR NEXT STEP
Map the customer journey and the team behind it.
We’ll show you where SynQ fits, which modules matter first and what Synergy Labs would implement.